Shipping policy
We value every purchase made with RUBY ROSE WHITTAKER. As a dedicated fashion apparel retailer, we uphold strict operational standards for order preparation, quality inspection and protective packaging. Our team strives to ensure all clothing items are properly processed, securely packed and delivered to customers worldwide in excellent condition within realistic logistical timeframes.
1. Order Processing Time
Following successful order confirmation and payment verification, all apparel purchases will be processed, inspected and packaged within 1 to 5 working days, excluding weekends and national public holidays in New Zealand. During peak retail seasons or periods of heightened order volume, standard processing schedules may be slightly prolonged. We will actively notify customers of any considerable shipment delays to keep all parties fully informed.
2. Shipping Fees and Delivery Timeframes
Shipping costs are individually calculated for each order based on package weight, size specifications and final delivery location. All applicable logistical fees will be clearly displayed during the checkout process before customers finalize their payment. Our standard shipping service for all fashion garments features an estimated delivery window of approximately 15 working days after warehouse dispatch. All stated delivery periods serve only as general estimates and may be altered by courier service disruptions, cross-border customs clearance procedures, adverse weather patterns, regional logistical limitations and public holiday arrangements across different countries.
3. Shipment Confirmation and Real-Time Tracking
Once your order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing your unique tracking number and delivery details. Please note that tracking system data does not update immediately after dispatch. Tracking functionality and real-time transit status updates will be fully activated and accessible for customer viewing within 24 to 48 hours after the package is collected by our partnered logistics provider.
4. Incorrect Delivery Address Liability
It is the customer’s sole responsibility to submit accurate, complete and valid delivery address information when completing checkout. RUBY ROSE WHITTAKER accepts no liability for misdelivered packages, failed deliveries or return shipments caused by incorrect, incomplete or misspelled address details provided by customers. Any packages returned to our warehouse due to address errors will incur additional reshipment charges, which must be covered entirely by the purchaser.
5. Handling of Lost or Damaged Shipments
If your apparel shipment is confirmed missing or lost while in transit, please submit a formal support request to our customer service team within 2 calendar days from your scheduled delivery date. In the event that your order arrives with damaged clothing items or compromised packaging due to transit-related incidents, you must file a damage claim within 24 hours of delivery receipt. All claims require clear photographic evidence of the damaged goods and original packaging for verification. Our team will conduct a thorough review and resolve valid issues efficiently.
6. Apparel Maintenance and Usage Guidelines
Every clothing piece sold by our brand includes official manufacturer care instructions outlining proper wear, cleaning, drying and routine maintenance methods. To preserve fabric integrity, color retention and overall product lifespan, customers are required to follow all provided care guidelines strictly. We disclaim all responsibility for product damage, shrinkage, fading, deformation or quality issues resulting from improper maintenance, incorrect cleaning practices, unauthorized alterations or negligent product usage.
7. International Shipping and Customs Regulations
All cross-border shipments may be subject to import duties, customs taxes and local administrative fees enforced by the customs authority of the destination country. These supplementary charges are the exclusive responsibility of the customer and are not incorporated into product prices or standard shipping fees. We have no control over local customs policies, clearance timelines and tax evaluations for international deliveries.
8. Contact Details
For any inquiries, clarifications or after-sales support regarding this shipping policy, order logistics status or general service matters, please reach out to our customer support team via the official contact information below:
Business Name: RUBY ROSE WHITTAKER
Phone Number: +64 29 552 6910
Email Address: contact@whittakercloset.shop
Physical Address: 152 Dee Street, Island Bay, WGN, Wellington 6023, New Zealand